Strum Drum Messages: 182 Registered: November 2017
How can I get Netflix to work better on my Samsung Smart TV? It crashes quite often and it's frustrating because I thought Smart TVs were supposed to make streaming easier. I called Netflix and customer service shifted blame to the television rather than their service. Is that likely true? Does anyone know how to fix it. A Google search turned up the suggestion of unplugging things which I did, but Netflix still crashes fairly often.
I think Samsung is a pretty good brand, but their Netflix app for that particular model of TV might be buggy. These days, all manufacturers tend to ship products prematurely, assuming they can update firmware after delivery. It's a race to get products on the shelves, and they almost always jump the gun and have to fix bugs by online update. The upside is your TV will probably "fix itself" with one of the incremental updates.
In the meantime, you might get an inexpensive Roku box and connect it to your TV. It's a shame to have to do that, but you can probably re-purpose it later for a different TV.
Make sure your television is up to date and that the Netflix app is up to date as well. Sometimes doing a factory reset helps. I haven't had my new Smart TV that long and I'm already surprised at the headaches.
When I ran Netflix off of my Smart TV it was a constant hassle. I switched to Chromecast and never looked back. I've never had an issue and it's quite fun yelling commands at my device and having it respond to my will.
Have you tried to contact Samsung for that matter? I would also presume that this has more to do with the a bug in your TV set, rather than an issue with Netflix. I understand how frustrating this can be at times.