I have one of the Roku boxes with the remote that has the headphone jack built in. Lately the audio crackles when you listen via headphones. Is there any way to fix this?
Wayne Parham Messages: 18793 Registered: January 2001
Illuminati (33rd Degree)
Lightly jiggle the plug in the jack. Listen to see if the crackling sound seems to be exacerbated by movement.
I suspect it will be. Probably the most common problem that causes this kind of cracking sound is an intermittent headphone connection caused by a damaged connector. When someone yanks on the cord - by accident or by "lazy disconnect" - it can easily damage the connector or the cord.
Lightly jiggle the plug in the jack. Listen to see if the crackling sound seems to be exacerbated by movement.
I suspect it will be. Probably the most common problem that causes this kind of cracking sound is an intermittent headphone connection caused by a damaged connector. When someone yanks on the cord - by accident or by "lazy disconnect" - it can easily damage the connector or the cord.
Movement did seem to make it worse, although the problem seems to have resolved itself for the time being. Not sure how that's possible. The night I ran into this problem initially, it seemed the problem was coming more from the remote than the headphones as the crackled continued through two different sets of headphones.
I had a similar problem with my Roku remote. It gradually got worse and I had to contact the company for a replacement. I was still under warranty and they replaced it without any problems.
This seems to be a typical problem with these remotes. My daughter uses hers this way all the time and it makes the same crackling noise. I wish that wiggling it would take care of hers that way.
Hopefully, someone at Roku took note of this weakness in their product. A good company will try to strengthen whatever kind of weak spot one of their products has.
I had a similar problem with my Roku remote. It gradually got worse and I had to contact the company for a replacement. I was still under warranty and they replaced it without any problems.
For how long is the warranty effective, Chase? I'm having the same problem with my Roku remote (or either it's the earphones that came with it... not sure) and I've only had it since Christmas.
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