gofar99 Messages: 1969 Registered: May 2010 Location: Southern Arizona
Illuminati (5th Degree)
About half the problem with such transactions is the middle man. I'm not fond of Holiday Inns, but you may have put the blame on the wrong company. I can't imagine HI honoring something that they didn't have a record of. The documents you had could be faked.
Even though it sometimes costs more...I always use the parent company's sites to reserve hotels. I have found that they are usually about the same price as the middle men. YMMV