Thanks for responding! He said he unlocked the tone arm but didn't use the arm lift lever before moving the tonearm up and toward the vinyl. He said he felt some resistance but kept trying to move it. Is there a spring that may have been moved to a point where it won't allow the tonearm to drop? If so, how do I access the spring or mechanism to repair? And what do I do when I get to that point?Thanks again for any help you can give me!
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