I don't remember exactly where the "refund" came from, only that it wasn't what the amp was worth . Frank didn't have anymore of that model and didn't know if he could get anymore, so he couldn't send me another one and then he wouldn't answer my emails or phone calls after that one time talking with him.Email me you phone # Wayne and maybe we can get together this week or on the weekend. I'll give Norris a call as well and see if he wants to help.