A call to them got a person in the registration section that spoke better English that I do in what ever was his native tongue, but only 1 out of 3 words made sense to me. When he couldn't solve the problem he transferred me to a tech with the same language issue. No success he tried to send me back to the first one...I hung up. Fortunately there is a telephone registration system that has clear voices (automated) and it did get WIN 7 registered, just prior to the PC quitting.
There are so many ironies in that, I don't know where to begin. This is why I always like to try to have 2 running computers with one serving as a back-up just in case the first one dies. No phone chatter for me, I'll get the information I need to fix the first computer, on the second one.