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			| Excellent Customer Service from Krell... [message #7873] | Wed, 08 March 2006 12:01  |  
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					|  Mr Vinyl Messages: 407
 Registered: May 2009
 | Illuminati  (1st Degree) |  |  |  
	| Hi all, Just wanted to give credit where credit is do. I recently had a problem with my Krell KSA300s amp and it had to go back to the factory for repairs. Not a cheap proposition as the amp when packed weighs almost 200lbs. Krell's customer service was excellent. I ask a lot of questions and a Krell tech spend much time with me on the phone and answered them all. They also helped me find a reasonable shipping company which saved me $$. Krell got the amp, fixed it and returned it in the time they told me it would take. Now that I have the amp back it sounds even better than before. Krell even took out some of the wire connectors and hard wired the wires for me at no extra charge.  I don't know where all of this Krell bashing I've read on the internet comes from but I can tell you from experience it's not correct. I am a very happy Krell owner and will probably buy more Krell equipment in the future. As they say in the magazines "Highly Recommended"!
 
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			| Re: Excellent Customer Service from Krell... [message #7875 is a reply to message #7874] | Thu, 09 March 2006 09:54   |  
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					|  Mr Vinyl Messages: 407
 Registered: May 2009
 | Illuminati  (1st Degree) |  |  |  
	| Original price was 9-10G's. I bought it used for no where near that price. Even though I bought the Krell amp used, Krell spent much time with me and treated me like a customer. Contrast that to VTL which in no uncertain terms told me (when I inquired about purchasing a $750 phono board for a VTL preamp I was considering buying used)I was not a customer and they can't be bothered taking the time to help people who buy their products used.  The Krell KSA300s is a brute of an amp. I don't know if it's worth 10G's but I am very happy with the sound and that's all that matters to me. 
 
 
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