Excellent Customer Service from Krell... [message #7873] |
Wed, 08 March 2006 12:01 ![Go to next message Go to next message](/forum/theme/AudioRoundTable/images/down.png) |
Mr Vinyl
Messages: 407 Registered: May 2009
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Illuminati (1st Degree) |
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Hi all, Just wanted to give credit where credit is do. I recently had a problem with my Krell KSA300s amp and it had to go back to the factory for repairs. Not a cheap proposition as the amp when packed weighs almost 200lbs. Krell's customer service was excellent. I ask a lot of questions and a Krell tech spend much time with me on the phone and answered them all. They also helped me find a reasonable shipping company which saved me $$. Krell got the amp, fixed it and returned it in the time they told me it would take. Now that I have the amp back it sounds even better than before. Krell even took out some of the wire connectors and hard wired the wires for me at no extra charge. I don't know where all of this Krell bashing I've read on the internet comes from but I can tell you from experience it's not correct. I am a very happy Krell owner and will probably buy more Krell equipment in the future. As they say in the magazines "Highly Recommended"!
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Re: Excellent Customer Service from Krell... [message #7875 is a reply to message #7874] |
Thu, 09 March 2006 09:54 ![Go to previous message Go to previous message](/forum/theme/AudioRoundTable/images/up.png) ![Go to next message Go to next message](/forum/theme/AudioRoundTable/images/down.png) |
Mr Vinyl
Messages: 407 Registered: May 2009
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Illuminati (1st Degree) |
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Original price was 9-10G's. I bought it used for no where near that price. Even though I bought the Krell amp used, Krell spent much time with me and treated me like a customer. Contrast that to VTL which in no uncertain terms told me (when I inquired about purchasing a $750 phono board for a VTL preamp I was considering buying used)I was not a customer and they can't be bothered taking the time to help people who buy their products used. The Krell KSA300s is a brute of an amp. I don't know if it's worth 10G's but I am very happy with the sound and that's all that matters to me.
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