David; there's a lot of people in India with that name, which David was it? Yelling does no good; you have to speak quickly and in slang, then you get a supervisor who can communicate a little better and help solve the problem. Sometimes if I have no time to dick around I tell them up-front that I will write a personal letter telling his supervisor what a great job he is doing and how much he is a credit to his company. They like that so much they sometimes jump over hoops for you. Just ask where you can send the e-mail to and to whom. It works a fair number of times.
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